Return Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If you're not happy with an item, you may return it within 30 days of delivery for a full refund or exchange.
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
How to Return
To initiate a return, please follow these steps:
- Contact us at info@brasserieteam.world or call +18169601444 to request a return authorization.
- We will provide you with a return authorization number and shipping instructions.
- Package the item securely in its original packaging.
- Ship the item to the address provided using a trackable shipping method.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We are happy to exchange items for a different size, color, or style, subject to availability. Exchanges follow the same return process outlined above.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged, or altered
- Items without original packaging or tags
- Custom or personalized items
- Items purchased more than 30 days ago
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about returns or need assistance, please contact us:
Email: info@brasserieteam.world
Phone: +18169601444
Address: 11212 Holmes Rd, Kansas City, MO 64131, United States